Last updated: March 2026
Digital Downloads
All products sold by Unlock the Fun Games are instant digital downloads delivered as PDF files. Because our games are accessible and downloadable immediately upon purchase, we are unable to offer refunds once the file has been accessed.
Please read all game descriptions carefully before purchasing, including age recommendations, difficulty levels, and required materials, to ensure the game is right for your group.
Technical Issues
We stand behind our products and want every customer to have a great experience. If you encounter a genuine technical issue — including a failed download, a corrupted file, or a problem accessing your purchase — please contact us at hello@unlockthefungames.com and we will resolve the issue promptly.
We will always make sure you receive a working copy of the game you purchased.
Accidental Purchases
If you believe you have made a purchase in error and have not yet accessed or downloaded the file, please contact us as soon as possible at hello@unlockthefungames.com and we will do our best to assist you.
Contact Us
If you have any questions about our refund policy or are experiencing any issues with your purchase, please don’t hesitate to get in touch. We aim to respond to all inquiries within 24 hours.
Email: info@unlockthefungames.com